It is our aim to deliver within 3-5 days after receipt of payment. You will receive a confirmation by e-mail. If a product is temporarily out of stock, you will be informed with the new delivery time. If your parcel is not in after five days, please contact us, so that we look through track and trace where your package is possibly located. TIP! Pay with IDEAL, credit card or PayPal for quick shipping.
Free of charge!
Parcels can be collected free of charge at our (shared) studio at Rotterdam, Smitshoekseweg 214. By appointment only!
Delivery from stock
Except for custom or private orders, we will deliver as much as possible from stock. If the product is not in stock, this is stated by product information and you will be also informed by e-mail about the expected delivery time. Orders are sent out completely. That is, if a product is temporarily not in stock, we will wait to send until everything is available. If there is haste to the customer, we will discuss the possibilities. The package is offered in the Netherlands with signature receipt by TNT or by our own team (for precious or breakable products). It is offered twice. Then you get a takeaway message, and you can get your order at the Post Office. There the package remains about 1 week. Abroad, we ship via UPS or TNT.
Parcel: the Netherlands € 7.00, Europe € 12.00 and € 18.00 International. All prices include 21% VAT. For furniture and paintings depending on weight.
Returns are no problem
Not completely satisfied with your order? New items on stock can be returned within 14 days after delivery. No returns are possible for custom or private orders as well as vintage and second hand items. Returns will only be taken into consideration as follows: * First, you must notify firstname.lastname@example.org, after that you will receive a return number that you specify and add to the return on the packing slip. * Pack the undamaged product (in original packaging) so that damage will be avoided. * As soon as we receive the items in good order you will receive at the latest within 30 days the purchase price back. Products can be returned to the following address: INCONCEPTstore, attn.: Returns, Smitshoekseweg 214, 3084 LR Rotterdam, the Netherlands. Costs for returns are at the expense of the buyer. When an order is sent in envelope, it may return in an envelope. Costs of returning in a box are dependent on the size and weight of the box. Note expensive products! It is advisable to return these items assured. Defective products will not be refunded by us.
Complaints are solved immediately. In all cases, real complaints are solved immediately. Please contact us by emailing email@example.com. For all deliveries our general terms and conditions apply. Click here for terms and conditions.
For stock information or questions about your order email: firstname.lastname@example.org.
INCONCEPT respects the privacy of all users. When logging in as a new customer some information will be requested. The personal information you provide to us will be treated with utmost confidentiality. This information will only be used for a quick and easy proceed of your order and will not be transferred to third parties under any circumstances.
Give us your opinion. We'd love to hear how we can improve our service. Feel free to contact us.